These terms apply when you buy anything from SEO IMP through seoimp.com. Buying a service means you accept them.

Who we are

SEO IMP provides search engine optimisation, content, link building, digital PR and website development services. You can reach us at [email protected].

What you are buying

Each service page describes what that service includes and what it costs. The description on the page at the time of purchase is what we owe you. Where a service depends on something only you can provide — website access, analytics access, a Google Business Profile, keyword choices — work begins once we have it, not when you pay.

Payment

All payments are processed by Stripe. We never see or store your card details. Prices are in US dollars and exclude any tax that may apply in your jurisdiction.

One-time services are charged in full at purchase. Monthly services are charged at purchase and then on the same day each month until cancelled. Where a service carries a setup fee, that fee is charged once, on your first invoice only.

Cancelling a monthly service

You can cancel a monthly service at any time from your billing page, or by emailing us. Cancellation takes effect at the end of the period you have already paid for — you keep the work for that period, and you are not charged again.

We do not pro-rate part months. If you cancel in the middle of a month, the work for that month continues to its end.

Refunds

Work that has been delivered is not refundable, because it cannot be taken back. If work has not yet started, tell us and we will refund it.

If we deliver something that does not match what the page described, tell us within 14 days and we will either put it right or refund that part of the order. We would rather fix it.

Rankings are not a deliverable and cannot be guaranteed by anyone, including us. We sell the work, not a position in a search result.

What we need from you

You confirm that you own the websites you ask us to work on, or have permission from whoever does. You are responsible for the accuracy of anything you give us — business details, addresses, keywords, content.

We may decline or stop work on a site that is illegal, deceptive, or in a sector we do not serve. If we do that before delivering, we refund you.

Turnaround

We give timescales in good faith and work to them. Some things are outside our control — a publisher’s editorial queue, a search engine’s indexing, a third party’s approval. Where something slips, we tell you rather than letting you wonder.

Your material

Anything you send us stays yours. Anything we produce for you becomes yours once it is paid for. We may describe the work in general terms as an example of what we do, without naming you, unless you ask us not to.

Liability

Our liability for any order is limited to what you paid for that order. We are not liable for indirect losses — lost profit, lost business, or the consequences of a search engine changing its mind.

Changes to these terms

We may update these terms. The version on this page at the time you buy is the version that applies to that purchase.

Getting in touch

Anything at all, including a complaint: [email protected]. We would always rather hear about a problem than not.